Terms & Conditions

The term “BOXES R US” or “WE” or “US” refers to the owner of the website whose registered name is CRAFTPAK Pty Ltd T/A BOXES R US. Our registered office is located at 15 Cameron Street, Clontarf QLD 4019. Our ABN is 56 081 451 176. The term ‘you’ refers to the user or observer of our website.

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• We do not accept returns or exchanges for change of mind purchases.  As a result, we highly recommend you order a sample by calling our team on 07 3283 7366 or by purchasing samples via the website to ensure that your product fits your chosen packaging and that it is suitable for your needs.
• If an order is cancelled prior to dispatch, we do not provide refunds, however, a store credit will be issued. Store credits will only be issued for products which are kept on the shelf. Please note THIS does not apply to manufactured orders. Once an order is placed for a manufactured product/made to order item, this cannot be cancelled.  Items that are made to order, can be clearly identified on the website.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services, or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
• From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.
• We cannot guarantee delivery times and will not be held responsible for any damages that may arise because of any delays in transport.

Pricing
Please note, all pricing on our website is subject to change at any time. For larger quantity orders, please contact our team directly at hello@boxesrus.au.

Returns & Refunds
This policy applies to products purchased through BOXES R US. We do not accept returns or exchanges for change of mind purchases.  BOXES R US adhere strictly to the Competition and Consumer Act 2010, and as such we provide all exchanges and returns as required by this Act.  However, as clearly noted in the terms and conditions, throughout our website and order confirmation emails we do not accept returns or refunds for change of mind purchases. To ensure that you order the correct product to suit your needs we offer a sample service, whereby you can purchase a sample on most of our products to ensure that it is right for you prior to purchasing a large quantity.

In accordance with Australian consumer law BOXES R US does not accept exchanges or refunds in the following situations:

• changed your mind (for example no longer require the boxes or ordered too many of a particular product)
• ordered the wrong item (for example the packaging you purchased from BOXES R US was too large or small for your needs)
• found the goods cheaper elsewhere.
• were aware of the relevant fault before buying the goods (for example sample stock)
• damaged the goods by misusing them (for example folded products incorrectly).
• Because of any delays by a courier

If an order is cancelled prior to dispatch, a 10% administration and processing fee is applicable, and a BOXES R US store credit will be issued. Please note that this does not apply to manufactured (cut to order) orders. Once an order is placed for a manufactured product, this cannot be cancelled. In the event of a cancellation of a manufactured (cut to order) product, no refund or store credit is available.

Courier Delays
We do not offer exchange or refunds based on courier delays. In addition, we are unable to refund courier cost in the event of a delay in delivery. If you are having issues with a courier delivery, please contact us immediately as we would be more than happy to assist. Alternatively, you can contact the courier company directly with your tracking information and they will be able to assist you faster.

If you prefer to use an alternative courier other than the ones that BOXES R US has available, you are more than welcome to organise your own courier (or personal) collection from our warehouse at 15 Cameron Street, Clontarf QLD 4019.

If you have chosen to use your own courier, please note that BOXES R US is unable to fill in manual consignments, therefore you MUST email your consignment note for our dispatch team to hello@boxesrus.au. Without this electronic consignment note, we are unable to release your order. If you are unable to provide us with an electronic consignment note, we can arrange a freight quote for you.

Deliveries
Please note, BOXES R US use couriers to deliver all orders. Bulk orders may be packed onto pallets and charged accordingly.
If you have specific delivery instructions or packing requirements, please contact us as additional charges may apply.

Store Credit Expiry
All BOXES R US store credits expire within 6 months of issue.

Warehouse Collections
Unless other arrangements have been made in writing with BOXES R US, all warehouse collections must be collected within 30 business days from notification of availability by the warehouse. If your order is not collected within 30 business days, a storage fee of $15 per day will apply (per order). If your order is not collected within 60 days from notification of availability, your order will be automatically cancelled, and NO refund or store credit will be available.

Samples
Please note that for general sample enquiries:
– All sample orders are charged a freight charge.
– A sample charge does apply and only one sample per product can be supplied.
– Samples are provided in Matt Black, Natural Kraft or Natural Recycled where applicable with a colour swatch of your preferred colour.

In addition, there is a postage and handling charge (depending on your chosen samples) if you are unable to collect your sample from our warehouse. All sample orders must be placed online at https://www.boxesrus.au or emailed directly to hello@boxesrus.au.

What payment methods does BOXES R US accept?
We accept payment via Direct Deposit, PayPal or Credit Card. Please note that there is a 1.75% surcharge for all payments made by Mastercard or Visa and 2% surcharge for AMEX. In addition,

Returns for Purchases made from BOXES R US

In accordance with Australian consumer law BOXES R US do not accept exchanges or refunds in the following situations:

• changed your mind (for example no longer require the boxes or ordered too many of a particular product)
• ordered the wrong item (for example the packaging you purchased from BOXES R US was too large or small for your needs)
• found the goods cheaper elsewhere.
• were aware of the relevant fault before buying the goods (for example sample stock)
• damaged the goods by misusing them (for example folded products incorrectly).

BOXES R US ask that you choose carefully, and we offer a sample service to allow for you to test our products for sizing and quality prior to placing a large order. To order samples please call (07) 32837366 or you can order directly via our website https://www.boxesrus.au

What if the product is faulty or incorrectly delivered?
We take extreme care in ensuring our goods are of the highest quality. However, if for any reason you find that one of our products is faulty, or we have not delivered what you ordered, we would like to help you resolve the problem.

Returns will be accepted for products purchased online if they are faulty or the products delivered do not match your Order. All claims for faults or incorrectly delivered items must be received within 14 working days from date of dispatch.

BOXES R US may ask you to provide further information or photographs via email to help us assess your situation and to help resolve the issue as fast as possible.

All online purchases claimed as faulty will need to be sent back to BOXES R US for an official assessment by the BOXES R US product development team.

How long will it take to get a refund if approved?
Once your goods have been received by BOXES R US, please allow up to 5 working days for your refund to be processed back to your account. Your receipt of your refund will depend on the period of time it takes your financial institution to finalise the refund.

How do I contact the Customer Service Team?
The Customer Service team operates on Monday to Thursday from 9.00am until 4.00pm or Friday from 8:00am till 1:00pm Australian Eastern Standard.

The contact phone number for our team is 07 3283 7366 or you can also contact us via email at hello@boxesrus.au.

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